Question 1

What is Olaivey?

Accepted Answer

Olaivey is a health and wellness brand offering a wide range of products designed to support your body, mind, and overall well-being. From self-care and nutrition to therapeutic products and wellness gifts, everything is created to help you feel healthier, balanced, and energized.

Question 2

Who founded Olaivey?

Accepted Answer

Olaivey was founded by Olivia, inspired by her personal journey toward better health and wellness. The brand focuses on natural, effective solutions that empower people to take control of their well-being. After experiencing fatigue and low focus, she discovered the power of natural self-care and created Olaivey to help others feel stronger, healthier, and more in control of their well-being.

Question 3

Why should I choose Olaivey?

Accepted Answer

Because health is more than a product it’s a feeling. Olaivey helps you feel lighter, calmer, stronger, and more energized. Every ingredient is chosen with care, every package is designed to respect the planet, and every product is made to support your journey toward a healthier, happier, and more sustainable life. Choosing Olaivey is choosing yourself and the world you live in.

Question 4

Which payment methods can I use?

Accepted Answer

We offer various payment methods to make your shopping experience easy and secure. These are the payment methods we currently accept:Credit cards or debit cards: We accept all major credit and debit cards, including Visa, Mastercard, and American Express.Local payment methods: In some countries, we accept local payment methods such as iDEAL, BanContact, or Sofort.PayPal: You can use your PayPal account to make purchases on our website for added convenience and security.Klarna: Buy now, pay laterNOTE: This payment method is currently unavailable.Depending on your location, Klarna may be available, allowing you to buy now and pay for your order later.Mobile payment services: Depending on your location, we may accept mobile payment services such as Apple Pay, Shop Pay, and Google Pay.Gift cards or store credit: If you have a gift card or store credit from us, you can use it to pay for your purchases.Please note that the availability of payment methods may vary depending on your location and the specific products you purchase. If you have any questions about payment methods or need help with your payment, please do not hesitate to contact our customer service.

Question 5

Do you offer giftcards?

Accepted Answer

To purchase a gift card, simply visit our website and navigate to the gift card section. There, you can select the desired amount and add it to your shopping cart. During checkout, you can enter the recipient's email address and add a personal message if you'd like to send the card directly to them.Once the purchase is complete, the gift card will be electronically sent to the recipient's inbox, along with instructions for redeeming it. They can then use the gift card to shop for their favorite items on our website at their leisure.

Question 6

What types of products does Olaivey offer?

Accepted Answer

Olaivey offers a complete range of health and wellness products designed to uplift your body, mind, and spirit. From supplements that boost energy, immunity, and vitality, to self-care tools that relieve tension and stress, to nutrition and therapeutic aids, every product is crafted to help you feel alive, balanced, and empowered. When you choose Olaivey, you’re investing not just in yourself, but in a healthier world.

Question 7

Are this products safe to use daily?

Accepted Answer

Absolutely. Every product is thoughtfully crafted with natural, high-quality ingredients that nurture your body and mind every day. Using Olaivey is more than just a routine—it’s a moment to honor yourself, to invest in your well-being, and to feel the quiet confidence that comes from knowing you’re making choices that are safe, effective, and truly good for you. Every touch, every sip, every application is a gentle reminder that your health and happiness matter.

Question 8

How do I choose the right product for me?

Accepted Answer

We understand that every wellness journey is personal. Our detailed product descriptions help guide you, but the real answer comes from listening to your body and intuition. Choose what calls to you relief, energy, calm, or nourishment and feel empowered knowing that every choice supports your journey to total well-being.

Question 9

Are Olaivey products natural and eco-friendly?

Accepted Answer

Yes. We honor the power of nature and the planet we share. Our products are crafted with natural, plant-based ingredients wherever possible. Packaging is recyclable, sustainable, and chosen to minimize environmental impact. Choosing Olaivey means you care for yourself and for the Earth. Every purchase is a positive impact.

Question 10

How long will it take to receive my order?

Accepted Answer

Most orders are processed within 24-48 hours and delivered in 2-5 days, depending on your location. You’ll get a tracking number so you can follow your package.

Question 11

How to track my order?

Accepted Answer

We strive to process and ship orders within 24 hours. Once your order has shipped, you'll receive an email with tracking information. After receiving your shipping confirmation, you'll find detailed tracking information to monitor your order's progress. Use the tracking information provided to track your package via our delivery partner's website.

Question 12

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 13

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

Question 14

I didn't receive an order confirmation, what should I do?

Accepted Answer

If you haven’t received an order confirmation, don’t worry! Your essentials are likely on their way! First, check your spam or junk folder, as confirmation emails sometimes end up there. If you still can’t find it, contact our team at Contact@olaivey.com with your name and order details. We’ll quickly confirm your order and ensure you have all the information you need.

Question 15

According to my tracking my order was delivered, but I haven't received it yet

Accepted Answer

Check your delivery address. Make sure it was entered correctly when placing your order. Sometimes packages are delivered to a neighbor, the front desk, or another nearby location.Check if the carrier has left a delivery notification. Sometimes carriers leave packages in a secure location or with a receptionist if you are not home to accept the delivery.Contact the carrier listed in your tracking information. Provide them with your tracking number and explain the situation. They may be able to provide you with more information about the delivery or initiate an investigation.If you still cannot find your package after following the steps above, please contact our customer service. Provide your order details and tracking information. We'll be happy to help resolve the issue and ensure you receive your order as quickly as possible.In some cases, if a package is marked as delivered but not received, you may need to file a claim with the carrier. Our customer service can assist you with this and provide you with the necessary documentation.We're here to resolve any delivery issues and ensure you receive your order. Don't hesitate to contact us for assistance.

Question 16

What is your return policy?

Accepted Answer

At Olaivey, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we are committed to making the return process simple and stress-free.1. Eligibility for ReturnsProducts must be unused, and in their original packaging.Returns must be requested within 30 days of the delivery date.Personalized or customized products may not be eligible for return (unless defective).2. How to Initiate a ReturnContact our customer support team at contact@olaivey.com with your order number and reason for return.Our team will provide you with return instructions and the address for sending your items back.Safely pack the items in their original packaging to prevent damage during shipping.

Question 17

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Question 18

How can I return a item?

Accepted Answer

Exchanging or returning items is quick and easy. For more information about returns, visit our returns page and follow the steps to submit your request through our returns portal.

Question 19

How long does it take to get a refund?

Accepted Answer

Returns are processed as quickly as possible. You can track the status of your return through our returns portal. Refunds can be issued to a digital gift card, which is the fastest option (2-3 business days after processing), or to your original payment method, which typically takes 7-10 business days. You will receive an email notification once your return has been processed and the refund has been issued.

Question 20

Do you offer a warranty on your product?

Accepted Answer

Yes! Olaivey stands behind the quality of every product we offer. While our products are carefully crafted with high-quality, natural ingredients and durable materials, we provide a warranty against manufacturing defects. If your product is damaged or not working as intended, please contact us at Contact@olaivey.com, and we’ll make it right. Our warranty generally covers manufacturing defects and production issues for a certain period from the date of purchase. However, please note that warranty terms may vary by product. Your satisfaction and peace of mind are always our priority.

Question 21

How can I contact Olaivey customer support?

Accepted Answer

You can reach our friendly customer support team via email at contact@olaivey.com or via chat. We aim to respond within 24 hours, Monday through Friday.

Question 22

What are your customer support hours?

Accepted Answer

Our team is available Monday to Saterday, 9 AM – 5 PM (local time) to assist you with any questions or concerns.

Your cart is empty

Your cart

Estimated total

Frequently Asked Questions