Return & refund policy
Return & Refund Policy
⊱ You may request a refund or exchange within 30 days of receiving your order.
⊱ To be eligible, items must be unused, unopened, and in the original packaging.
⊱ Please contact our Customer Support team at Contact@olaivey.com before returning any products to get return instructions.
How to Request a Refund
1- Email us at Contact@olaivey.com with your order number and reason for return.
2- We will provide you with a return authorization and shipping instructions.
3- Once we receive and inspect your returned items, we will process your refund within 7-10 business days.
Refund Method
⊱ Refunds will be issued to the original payment method used at purchase.
⊱ Please note, shipping costs are non-refundable unless the return is due to our error.
Exceptions
⊱ Due to the nature of health and wellness products, we cannot accept returns or refunds on opened or used items for safety and hygiene reasons.
⊱ If your product arrives damaged or defective, please contact us immediately so we can make it right.
Exchanges
⊱ If you would like to exchange an item, please follow the same return process and place a new order for the desired product.
Questions?
If you have any questions or concerns about your order or our refund policy, feel free to contact us at contact@olaivey.com. We’re happy to assist!